What Information We Collect
We may collect the following types of information from you:
- Personal Information: Including your name, email address, phone number, billing and shipping addresses, and payment details necessary to process your orders.
- Account Information: Details provided when you create an account with us.
- Communications: Records of any messages or feedback submitted via forms, email, or live chat.
- Technical Information: Including IP address, browser type, device information, and website usage data collected through cookies and analytics tools.
How We Use Your Information
Your data is used for the following purposes:
- To fulfil and manage your orders.
- To communicate with you about your account, orders, or inquiries.
- To enhance the performance and functionality of our website.
- To personalise your shopping experience.
- To meet legal and regulatory obligations.
We do not sell or rent your personal information to third parties.
Sharing Your Data
We may share limited information with trusted third parties necessary for business operations, including:
- Payment Processors (e.g., ANZ BANK) for secure transactions.
- Shipping Providers to deliver your orders efficiently.
- Analytical Services (e.g., Google Analytics) to help us improve site performance and user experience.
All partners are required to adhere to strict data protection protocols.
Your Rights as a Customer
Under Australian privacy law, you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete information.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for marketing or data processing.
To make a request, please contact us at: [email protected]
Cookies and Online Tracking
We use cookies to enhance site functionality, enable core features like shopping carts, and collect usage statistics. You can manage cookie preferences through your browser settings.
We do not use invasive tracking tools such as Facebook Pixel unless explicitly stated.
Data Security
We implement robust security measures including encryption, secure payment processing, and access controls to keep your data safe. Your payment details are handled securely through PCI-compliant providers.
Legal Compliance
This policy is governed by the Privacy Act 1988 (Cth) and other relevant Australian privacy regulations. We regularly review our privacy practices to ensure compliance.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our site implies acceptance of the revised terms.
Contact Us
If you have any questions or concerns about how your personal information is handled, please contact us:
- Email: [email protected]